Not a marketing promise. A written term on every job. No exceptions. No expiration date. No questions asked.
Every term written the way Grant would explain it in person. No fine print, no loopholes.
What skeptical buyers and agents ask before they book.
Most service guarantees mean a refund or a credit. The BioSweep guarantee means Grant comes back and does the work again, at no charge. The difference is that a refund puts the problem back in your hands. A re-treatment solves it. That distinction matters more when you have a listing going live in three days.
No. Thirteen years in, zero re-treatments have been requested. That does not mean the guarantee is not real, it means the PHOCATOX treatment works consistently enough that no one has needed it. Grant keeps the guarantee on every job specifically because the process is that reliable.
The PHOCATOX process eliminates the odor at the molecular level rather than masking it. Once the source molecules are neutralized, there is no mechanism for the same odor to return, unless a new odor source is introduced. If you smell something six months later and it is genuinely the same issue, call Grant. The guarantee has no stated expiration.
Yes. PHOCATOX leaves no chemical residue. Once the treatment period is complete and the property has been aired, it is safe for children, pets, and adults with respiratory sensitivities. Grant can advise on the appropriate clearance window for your specific property size during the estimate call.
Yes. The written service agreement including the re-treatment guarantee is provided before work begins, not after. If you want to review the terms before scheduling, call Grant and he will walk through them with you. There is no commitment required to see the paperwork.
The training and credentials behind the work.
When a realtor books a BioSweep treatment for a listing, the guarantee transfers to the buyer at closing. The new homeowner can call Grant directly if the smell returns, no involvement from you required. This is a concrete benefit you can cite in disclosure and in marketing the listing. "Professionally treated. Guaranteed by the technician." is a verifiable claim that third-party sprays and ozone rentals cannot make.
If it does not work, Grant comes back. That is not a sales pitch. It is a written term on every job.